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Hillside Health & Rehabilitation receives award for quality of life program

MISSOULA, Mont. (March 29, 2019) – Hillside Health & Rehabilitation, located in Missoula, Mont., managed by The Goodman Group, has been selected to receive one of The Foundation for Post-Acute & Long-Term Care Medicine’s (AMDA) 2019 Quality Improvement & Health Outcome Awards (QIHO) for its quality of life program Taking a Proactive Approach to Fall Prevention.

Falls are recognized as a common problem among skilled care communities. Taking a Proactive Approach to Fall Prevention is a program that was implemented with the goal to reduce the occurrence of falls to less than 6.5 percent. There were several components of the implementation process to ensure that the program would be effective and sustainable. The implementation of the components was phased in throughout a 6-month timeframe. The components of the program included educational opportunities for staff; interventions for residents at risk of falls; an informal audit for program evaluation; and staff communication and ownership of the program.

To ensure that the program would be successful, individualized care plans and assessments were created for each resident prior to their admission. Staff recognized that understanding the resident’s prior home environment and routine would be useful in the prevention of falls. If the resident was determined to be at risk for falls, the factors that contribute to the risk were addressed on the initial care plan and the resident was placed on the “Falling Star” program. The Falling Star program is an organizational intervention that allows staff to easily identify residents that are at risk of a fall. A star is placed on the resident’s door frame to indicate the resident is on the program.

Staff from every department at Hillside Health & Rehabilitation were encouraged to be part of the fall prevention team. From December 2017 to September 2018, the fall rate was reduced from 14.23 percent to 3.05 percent.

The community was recognized at The Society for Post-Acute and Long-Term Care Medicine 2019 annual symposium in Atlanta, on Saturday, March 9. In addition, Hillside Health & Rehabilitation was given an unrestricted award of $1,000 in recognition of the accomplishment. “We’re excited to see this program start to successfully improve the lives of our residents,” said Bernice Zimmerman, executive director of Hillside Health & Rehabilitation.

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Hillside Health & Rehabilitation Receives Highest Rating from U.S. News & World Report for 2017-2018

WASHINGTON, D.C. AND MISSOULA, MONT., (Dec. 8, 2017) — Hillside Health & Rehabilitation, a skilled nursing community in Missoula, Mont., managed by The Goodman Group, has received the highest possible overall rating of five stars by U.S. News & World Report’s “Best Nursing Homes,” available exclusively at

U.S. News & World Report evaluated over 15,000 facilities across the country and just over 2,000 earned the designation of Best Nursing Homes 2017-18. U.S. News’ goal is to help families find a good and caring facility for their loved one. According to U.S. News & World Report, roughly 1.4 million individuals, including 1 in 10 individuals age 85 and above, will wake up in a U.S. nursing home.

To create Best Nursing Homes 2017-18, U.S. News drew on data from the Centers for Medicare & Medicaid Services (CMS), the federal agency that assesses nursing homes in three categories – state-conducted health inspections, nurse staffing and medical quality measures. CMS then assigns homes an overall rating of one to five stars based on their performance in those areas. U.S. News awarded the “Best Nursing Homes” designation to facilities that earned an overall four and half stars and above.

“We are very proud of our staff and their dedication to providing exceptional Platinum Service® and care for our residents and this national recognition,” said Bernice Zimmerman, executive director, Hillside Health & Rehabilitation. “We are also proud to be among the approximately 26 percent of all nursing homes recognized with an overall 5-star rating in the state of Montana.”

“Finding a nursing home that meets an individual’s specific needs is a difficult decision that several million families across America face each year,” says Brian Kelly, editor and chief content officer of U.S. News. “The Best Nursing Homes ratings, advice and tools were designed to help navigate this important life decision and make the process a little easier.”

In addition to releasing the Best Nursing Homes for 2017-18, U.S. News & World Report also released its new Nursing Home Finder that offers comprehensive information about care, safety, health inspections, staffing and more for nearly every nursing home in the county.

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Missoula Health Care Center Only Property in City to Receive 2017 National Award

Bronze-Level Award Honors Senior Living Organizations’ Commitment to Quality Services

MISSOULA, Mont. (June 6, 2017) – Hillside Health Care Center has been recognized as one of only four Montana recipients of the 2017 Bronze – Commitment to Quality Award by the American Health Care Association and National Center for Assisted Living (AHCA/NCAL). The award is the first of three distinctions possible through the AHCA/NCAL National Quality Award Program, which honors long term and post-acute care providers that have demonstrated their commitment to improving the quality of senior care.

Since the National Quality Award Program was implemented in 1996, only three other centers located in Missoula have received the bronze award. The Goodman Group, national leader in senior living and health care, manages all three centers.

“A commitment to always improve the quality of care and quality of life for the residents and families we serve is what this award represents,” said AHCA/NCAL National Quality Award Board of Overseers Chair, Christine Boldt. “This year’s recipients have demonstrated that commitment. I commend all of them for their hard work and dedication.”

The National Quality Award Program is centered on the core values and criteria of the Baldrige Performance Excellence Program. The program assists providers of long term and post-acute care services in achieving their performance excellence goals.

The program has three levels: Bronze, Silver, and Gold. Facilities begin the quality improvement process at the Bronze level, where they develop an organizational profile with essential performance elements such as vision and mission statements and an assessment of customers’ expectations. Bronze applicants must demonstrate their ability to implement a performance improvement system. A team of trained Examiners reviews each Bronze application to determine if the facility has met the demands of the criteria. As a recipient of the Bronze – Commitment to Quality award, Hillside Health Care Center may now move forward in developing approaches and achieving performance levels that meet the criteria required for the Silver – Achievement in Quality award.

The Association will announce the 2017 Silver – Achievement in Quality and Gold – Excellence in Quality Award recipients in the coming months. The awards will be presented during AHCA/NCAL’s 68th Annual Convention and Exposition in Las Vegas, Nevada, October 15-18, 2017.

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Hillside Health Care Center Recognized with State Honor

Excellence in Action award recognizes exemplary commitment to quality

MISSOULA, Mont. (April 12, 2016) – Hillside Health Care Center, a rehabilitation and health care center managed by The Goodman Group, is proud to announce that it has been recognized with the Group Volunteer of the Year Award from the Montana Health Care Association in recognition of the Gashwiler family. The award banquet took place on Tues., April 5, in Bozeman, Mont.

mhc-association“The Gashwiler family has made an incredibly positive impact at our community in the last two years,” said Bernice Zimmerman, executive director of Hillside Health Care Center. “They greatly enrich the lives of our residents and promote a rewarding environment for fellow volunteers and team members.”

Three generations of the Gashwiler family donate several hours of their time each visit. A typical visit includes Grandma, the parents and their two children. The Gashwiler family are neighbors to Hillside Health Care Center, so they are able to come by and support all special events, including holidays and birthdays. When not supporting special events, the family provides one-on-one social visits. Other typical visits include playing board games with residents and decorating cards.

The Gashwilers began working with Cold Springs Elementary to have the children volunteer at our Center. Children from the local school visit with our residents, creating opportunities for mutual sharing and learning between generations.

“The Gashwilers are important members of a growing volunteer base,” said Kyle Williams, volunteer coordinator of Hillside Health Care Center. “In 2015, the Center had a total of 796 donated volunteer hours, and we are well on our way to surpassing that this year. The Missoula community has been tremendously generous with their time and resources.”

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